Synthesia Status

New User Sign-In Failure

Update - We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected.

If any existing users are still unable to sign in or verify their accounts, please contact us at support@synthesia.io
for further assistance.
Nov 17, 2025 - 23:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2025 - 23:38 UTC

Investigating - We are currently investigating the issue.
Nov 17, 2025 - 21:32 UTC

Editor Operational

Video generation Operational

Video Sharing Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 18, 2025

No incidents reported today.

Nov 17, 2025

Unresolved incident: New User Sign-In Failure.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.