Video Generation Delays

Incident Report for Synthesia

Resolved

This incident has now been resolved.

Posted Apr 24, 2026 - 13:41 UTC

Monitoring

The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.

Posted Apr 23, 2026 - 21:52 UTC

Identified

We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Posted Apr 23, 2026 - 18:53 UTC

This incident affected: Video generation.