Slow Performance Issues

Incident Report for Synthesia

Resolved

This issue has now been resolved.

Posted May 12, 2025 - 15:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2025 - 13:38 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2025 - 13:00 UTC

Investigating

We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation.

Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Posted May 12, 2025 - 12:47 UTC

This incident affected: Editor and Video generation.