Issues Opening Videos in Editor

Incident Report for Synthesia

Resolved

This incident has been resolved. Thank you for your patience!

Posted Jun 12, 2025 - 17:05 UTC

Update

We are continuing to investigate this issue.

Posted Jun 12, 2025 - 17:01 UTC

Investigating

We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

Posted Jun 12, 2025 - 16:58 UTC

This incident affected: Editor.