Video Generation Performance Issues

Incident Report for Synthesia

Resolved

This issue impacting video generation has now been resolved.

Posted Dec 22, 2024 - 18:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 22, 2024 - 17:35 UTC

Update

We are continuing to investigate this issue.

Posted Dec 22, 2024 - 17:07 UTC

Investigating

We're currently aware of performance issues impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Posted Dec 22, 2024 - 16:15 UTC

This incident affected: Video generation.