Video Generation and Editor Issues

Incident Report for Synthesia

Resolved

This incident has been resolved.

Posted Dec 26, 2024 - 18:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2024 - 18:24 UTC

Investigating

We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

Posted Dec 26, 2024 - 17:36 UTC

This incident affected: Editor and Video generation.