Support Service Unavailable

Incident Report for Synthesia

Resolved

Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.

Posted Jun 01, 2026 - 13:14 UTC

Investigating

We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.

Posted Jun 01, 2026 - 09:59 UTC

This incident affected: Editor.