Video Generation Issues

Incident Report for Synthesia

Resolved

This issue has now been resolved. Thank you for your patience!

Posted Feb 13, 2025 - 12:44 UTC

Monitoring

We have implemented a fix and are monitoring the results.

Posted Feb 13, 2025 - 11:53 UTC

Identified

Our engineering team has identified the issue and are working to reduce the impact caused. We are implementing a fix and will update when confirmed to be resolved.

Posted Feb 13, 2025 - 11:31 UTC

Investigating

We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Posted Feb 13, 2025 - 11:09 UTC

This incident affected: Video generation.