New User Sign-In Failure

Incident Report for Synthesia

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 21:47 UTC

Update

We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected.

If any existing users are still unable to sign in or verify their accounts, please contact us at support@synthesia.io
for further assistance.

Posted Nov 17, 2025 - 23:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2025 - 23:38 UTC

Investigating

We are currently investigating the issue.

Posted Nov 17, 2025 - 21:32 UTC