Video Generation & Voice Performance Issues

Incident Report for Synthesia

Resolved

This issue impacting video generation and voice preview has now been resolved.

Posted Jan 14, 2025 - 11:31 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 14, 2025 - 11:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 14, 2025 - 10:47 UTC

Investigating

We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Posted Jan 14, 2025 - 09:13 UTC

This incident affected: Video generation.