App failing to load

Incident Report for Synthesia

Resolved

Our Engineering Teams have now released a fix, and the issue has been resolved.
Posted Jan 20, 2026 - 11:57 UTC

Investigating

We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Posted Jan 20, 2026 - 11:39 UTC
This incident affected: Editor.
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